At SwapHealthy, we take the privacy of our users very seriously. This policy outlines the types of personal information we collect and how we use it. We are committed to complying with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California.

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Information Collection and Use

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We collect personal information from our users when they create an account, book an appointment, place an order, or subscribe to our newsletter. This information may include name, email address, and other contact information. We use this information to fulfil orders, send promotional materials, and improve the user experience on our website.

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We will only process your personal data if we have a lawful basis for doing so. The lawful basis for processing data for the purpose of fulfilling orders or sending promotional materials is consent. You have the right to withdraw your consent at any time.

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We may collect, depending on the service being offered, personal health information from our users in order to assess their dietary needs. This information may include, but is not limited to, data on weight, height, dietary restrictions, food allergies, and medical conditions.

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This information is collected through various means, such as online forms, surveys, and interactions during one-to-one sessions (Consultations).

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The information we collect is used to personalise our service to each individual user and ensure that we are able to provide a high quality service. The information we collect is also used to improve our service and develop new features.

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We will never sell or share any of your personal information we collect with third parties without your explicit consent. We will also take appropriate measures to protect the security of your personal information and will only retain it for as long as necessary to fulfil the purposes for which it was collected.

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Cookies and Tracking Technologies

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We use cookies and other tracking technologies to collect information about how users interact with our website. This information is used to improve the user experience, track user preferences, and analyse website traffic. We will obtain your consent before using cookies or other tracking technologies.

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Sharing of Information

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We do not share personal information with third parties, except as necessary to fulfil orders or comply with legal requirements. We may share your personal data with service providers who assist us in providing our services. These service providers are contractually bound to keep your personal data confidential and only use it for the purposes for which we have engaged them.

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Security

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We take measures to protect the personal information of our users, including the use of encryption and secure servers. However, no method of transmission over the internet is 100% secure, so we cannot guarantee the absolute security of any information transmitted to our website.

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Data Retention

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We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law.

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Your Data Protection Rights

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Under the GDPR, you have the following rights:                      

• The right to request access to your personal data

• The right to request rectification or deletion of your personal data

• The right to request the restriction of processing of your personal data

• The right to object to the processing of your personal data

• The right to data portability

• The right to withdraw your consent at any time

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If you are a California resident, you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, and you have the right to request that we delete your personal information. To exercise your rights under the CCPA, please contact us at contact@susanhegazi.com.

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Changes to this Policy

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We may update this policy from time to time, and any changes will be posted on this page. By using our website, you consent to the collection and use of your personal information as outlined in this policy.

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Contact Us

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If you have any questions or concerns about this policy, please contact us at contact@susanhegazi.com.

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