The information provided on susanhegazi.com is for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We strongly advise that you consult with your healthcare provider before making any changes to your current medical treatment or discontinuing any conventional medications.

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Nutritionist Terms & Conditions

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As a Nutritionist, it is important for our clients to understand that the benefits of Nutrition may vary among individuals with similar health concerns. Our approach is tailored to support the specific health conditions and concerns identified and agreed upon by both parties. It is important to note that as Nutritionists, we are not licensed to diagnose medical conditions or provide medical treatment. Our advice and recommendations are not intended to replace professional medical advice and treatment. We may recommend food supplements and functional testing as part of the therapy program, and it should be noted that we may receive a commission on these products or services. We adhere to the standards of professional practice set by relevant governing bodies. This document pertains only to the scope of Nutrition within our consultation.

Clients are expected to understand and agree to the following:

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• They are responsible for contacting their GP about any health concerns.

• If they are receiving treatment from their GP or any other medical provider, they should inform them about any nutritional strategy provided by the Nutritionist. This is necessary because of any possible reaction between medication and the nutritional program.

• It is important that they inform the Nutritionist about any medical diagnosis, medication, herbal medicine, or food supplements they are taking as this may affect the nutritional program.

• If they are unclear about the agreed nutritional program/food supplement doses/time period, they should contact the Nutritionist promptly for clarification.

• They understand that the advice is personal to them and may not be appropriate for others.

• They must contact the Nutritionist should they wish to continue any specified supplement program for longer than the original agreed period, to avoid any potential adverse reactions.

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Client Confidentiality

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It is important to note that client confidentiality and privacy will be maintained and any information shared during consultations will only be shared with other healthcare professionals with the client's written consent. Refer to our Privacy Policy for further information.

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Fee Structure

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Our fee structure for the services offered can be found under the 'Bookings and Pricing' section of our website. By utilizing our services, you agree to the fees outlined on our website. We reserve the right to update our fee structure at any time, and we will update the 'Bookings and Pricing' section accordingly. Please review the fee structure prior to booking any appointments or services to ensure that you understand the costs involved. If you have any questions or concerns regarding our fee structure, please do not hesitate to reach out to us for clarification.

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Cancellation Policy

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We kindly request that you provide at least 48 hours’ notice for any appointment changes or cancellations. The following applies:

 

• In the event that an appointment is cancelled or rescheduled with less than 48 hours’ notice, half of the fee for the appointment will be incurred.

• If an appointment is missed without prior notice, the full fee will be charged

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Please note that we understand that unforeseen circumstances may arise, if this is the case, please let us know as soon as possible and we will do our best to accommodate your situation. Our goal is to be flexible and fair to all our clients, so please let us know if you have any special requests or concerns.

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Consultations

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1. All consultations will be held via the specified platform agreed upon by both parties.

2. A consultation may be rescheduled or cancelled with at least 48 hours’ notice. In the event that a consultation is cancelled or rescheduled with less than 48 hours’ notice, a fee may be incurred.

3. During the consultation, clients are expected to provide accurate and complete information about their health history and any current medical treatment.

4. It is the client's responsibility to inform the nutritionist of any medical diagnosis, medication, herbal medicine, or food supplements they are taking as this may affect the nutritional program.

5. The nutritionist will provide personalized advice and recommendations based on the client's specific health concerns and goals. It is important to note that the advice provided is not intended to replace professional medical advice and treatment.

6. The nutritionist may recommend food supplements and functional testing as part of the therapy program, and it should be noted that they may receive a commission on these products or services.

7. Recording consultations using any form of electronic media is not allowed without the written permission of both the client and the nutritionist.

8. Client confidentiality and privacy will be maintained, and any information shared during consultations will only be shared with other healthcare professionals with the client's written consent.

9. Follow-up appointments may be necessary, and ongoing support will be offered to help clients achieve their health goals.

10. The nutritionist is not responsible for any adverse reactions or negative outcomes resulting from the advice given during consultations.

11. The client understands that the advice is personal to them and may not be appropriate for others.

12. If the client is unclear about the agreed nutritional program/food supplement doses/time period, they should contact the nutritionist promptly for clarification.

13. By booking a consultation, the client agrees to these terms and conditions.

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Supplement Recommendation Policy

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1. As a nutritionist, we may recommend food supplements as part of a nutrition plan to support our clients' specific health conditions and concerns.

2. We will only recommend supplements that are relevant to the client's nutritional needs and will be aware of any potential interactions with other medications the client may be taking.

3. We will ensure that the supplements we recommend are safe and of good quality, and that the client is fully informed of any potential side effects.

4. We will not prescribe or sell supplements, as they are considered to be a form of medicine and can only be prescribed or sold by qualified healthcare professionals with the appropriate prescribing rights.

5. We will not make any medical claim about the supplement, our advice will be limited to how it may help the client with their specific condition.

6. By booking a consultation, the client agrees to this supplement recommendation policy.

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Please note that it's important to consult your GP or a medical professional before taking any food supplement, especially if you are taking any medication or have a medical condition.

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Nutritionist Qualifications

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The Nutritionist has completed a Level 4 diploma in Nutrition. This course has been endorsed by the Quality Licence Scheme (QLS) for its high-quality training programs. The QLS endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. The learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by the UK Government. Certificates are available upon request.

 

Changes to these Terms & Conditions

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We may update these Terms & Conditions from time to time, and any changes will be posted on this page. 

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Contact Us

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If you have any questions or concerns about these Terms & Conditions, please contact us at contact@susanhegazi.com.

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Coaching Terms & Conditions

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By engaging with our services, you acknowledge and agree to the following terms and conditions, which include important disclaimers about the nature of our coaching relationship.

 

Scope of Coaching Services

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By choosing our coaching services, you acknowledge and agree to the following integrated terms and conditions, which include essential disclaimers.

 

Nature and Scope of Coaching Services

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SwapHealthy provides coaching to aid in your personal and professional development. However, it's crucial to recognise that our coaching is not a substitute for professional mental health care or medical care. We are committed to supporting you in areas where you're ready to grow and develop.

 

Understanding the Limits of Coaching

 

Our coaching is not intended to diagnose, treat, or cure any mental health or medical conditions and should not be used as a substitute for professional mental health care or medical care. As a client, you are responsible for your own well-being, decisions, and actions throughout the coaching process. The coaching field is unregulated, and our coaches are not licensed as healthcare providers. We focus on goal setting, personal growth, and achieving specific personal or professional outcomes. Confidentiality is a key component of our coaching relationship, but it is limited where there is a risk of harm, legal requirements, or court orders. The use of technology in coaching might involve risks regarding confidentiality, which are accepted as part of the coaching process.

 

Commitment to the Coaching Process

 

Your progress in coaching is dependent on your commitment to the process and willingness to work on personal challenges. While we provide guidance and support, the achievement of your goals ultimately depends on your actions.
Fees and Financial Terms

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Coaching fees will be communicated to you and are required to be settled in accordance with the agreed payment terms. These fees reflect our commitment to providing high-quality coaching services tailored to your needs.

 

Termination of Coaching Services

 

In certain circumstances, such as a breach of these terms or other specified reasons, either party may terminate the coaching relationship. Should such a situation arise, we will handle it with the utmost respect and professionalism.

 

Governing Law and Dispute Resolution

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These terms and conditions are governed by the law of England, and any disputes or disagreements will be subject to the exclusive jurisdiction of the English courts.

Feedback and Continuous Improvement

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Your feedback is invaluable to us for continuous improvement. We welcome your thoughts and suggestions at any stage of the coaching process.

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Changes to these Terms & Conditions

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We may update these Terms & Conditions from time to time, and any changes will be posted on this page. 

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Contact Us

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If you have any questions or concerns about these Terms & Conditions, please contact us at contact@susanhegazi.com.

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